Q:

Currency

A:

All purchases are quoted in Ringgit Malaysia (RM).

Q:

What's the Shipping Rate for Shipping to Malaysia?

A:

Free, subject to a minimum purchase of RM100.00. A delivery fee of RM10 will be charged for purchases below RM100.00

Q:

Method of Payment

A:

You can make payment by Credit Card(Visa / Master), Paypal, Online Banking, cheque (subject to clearance) or cash into any of our account at any Maybank, CIMB Bank or Public Bank branches nearest to you.

For verification purpose, you will need to sms or e-mail.
Do include your name, order id and bank-in slip transaction number when you e-mail or sms to us.

Email eg:

SMS eg:
type: 10014<space>Maybank<space>RM500

Q:

Cash On Delivery (C.O.D)?

A:

COD service has not been very established in this location. Hence, we are unable to provide the service.

Q:

Will Anyone Know What Am I buying?

A:

All products are shipped discreetly in a nondescript plain package or box with absolutely no indication as to the contents. There's absolutely no way of telling what's inside the parcel or who the sender is. Your purchase is kept 100% secret from nosy neighbours and prying postmen.

Shop in confidence!

Q:

Am I Guaranteed To Receive the Package?

A:

100% Safe and Guranteed. It is shipped in Malaysia internally, there's no chance you need to worry about.

Q:

What Will Happen To the Parcel If I Was Not Around To Acknowledge?

A:

If there is nobody around at your given address to acknowledge the parcel, the courier agent will normally leave a notice in your mail box or contact you at your given number for further arrangement.

Q:

It Has Been 3 Business Days and the Parcel is yet to Arrive?

A:

Delivery to major towns in Malaysia will normally takes 2-3 business day.

Please let us know if you do not receive the parcel on the fourth day. We will be most happy to assist you in tracking the parcel.

Q:

Product Warranty

A:

Xtoys2u will check all products and ensure they are in good condition before we send them to you.

Products sold are non-returnable or exchangeable.

Q:

How To Get More Information about Products Sold in Xtoys2u?

A:

All products sold in our website are with functionality specification.

You may call our customer service for more product details.

Q:

Customer Service Phone Support

A:

11:00PM - 9:30PM Daily

Q:

How Long Can I Get My Ordered Products?

A:

Your ordered products will be delivered to you within 3 working days after we receive your full payment.

Queries Other Than The Above?

Just click Contact Us or you can call us at 012- 782 8683.


Thank you for your support.